Question 1

WHAT RIGHTS DO I HAVE THROUGH HOTELA OWNERSHIP?

Accepted Answer

By buying a second home through HOTELA Ownership,(https://www.hotela.co.jp/trade-in-1) you receive comprehensive rights.(https://www.hotela.co.jp/rights) (https://www.hotela.co.jp/rights)These include the Right of Possession, Right of Use, Right of Exclusion, Right of Enjoyment, Right of Transfer, Right to Income, Right to Mortgage, Right to Legal Protection, Right to Access and Right to Guest Access – all for as long as you own it.

Question 2

CAN MY HOTELA PURCHASE BE FINANCED?

Accepted Answer

Yes. Your dream of a second home is more accessible than ever, thanks to HOTELA's direct financing o(https://www.hotela.co.jp/financing)ption, favorable interest rates, and the HOTELA Ownership model

Question 3

WHAT ARE "POTENTIAL" LISTING?

Accepted Answer

A "Potential" listing represents a property we've identified as having exceptional potential, considering factors like price, location, design, and amenities. If this property sparks significant interest among HOTELA buyers, we may proceed to acquire it and convert it into a premium HOTELA property.

Question 4

MEANING OF A "COMING SOON" LISTING?

Accepted Answer

"Coming Soon" listing signifies a HOTELA home that is in the process of being readied for HOTELA ownership. While certain details may be pending and the pricing might be provisional, the property is already under contract. Once the home is primed for HOTELA ownership, we will update the status to "Available Now".

Question 5

IS BUYING SIMILAR TO A STANDARD REAL ESTATE TRANSACTION?

Accepted Answer

Indeed, the legal forms and closing process for a Hotel Ownership closely resemble those of a typical residential real estate purchase. We collaborate with local real estate agents and offer commissions to buyer's agents for your purchase

Question 6

HOW CAN I SCHEDULE TIME TO ENJOY MY HOTELA HOME?

Accepted Answer

The HOTELA Owner can make booking requests and other requests through the HOTELA booking app scheduling system. The HOTELA Owner can stay in accordance with the amount of shares owned. One day for each share owned. The HOTELA Owner can book as early as two (2) days prior and as late as two (2) year in advance depending on Ownership type.  See additional scheduling FAQs (https://www.hotela.co.jp/faq-scheduling)for more details.

Question 7

WHAT SETS HOTELA APART FROM TRADITIONAL TIMESHARES OR FRACTIONAL OWNERSHIP MODELS?

Accepted Answer

Unlike traditional timeshares or fractional ownership, HOTELA enriches luxury property ownership with curated residences in prime locations. As a HOTELA owner, you savor a lavish home experience, elevated by indulgent amenities surpassing those of seven-star hotels. Our approach transforms your investment into a tangible asset that appreciates over time, transcending mere usage rights to offer a distinctive, unparalleled luxury lifestyle.

Question 8

WHAT IS A TRADITIONAL TIMESHARE?

Accepted Answer

A traditional timeshare typically offers usage rights for a fixed amount of time in a condominium, with these rights split among up to 52 different owners. However, these rights are often hard to resell due to an oversupply in the market.

Question 9

WHAT IS THE HOTELA APPROACH TO PROPERTY OWNERSHIP?

Accepted Answer

HOTELA takes a unique approach. We identify prime locations and acquire a mix of land and buildings in these desirable areas. These acquisitions are then transformed into luxury hotel residences, which can take the form of villas, condominiums, single-family residences, or other unique residential types.

Question 10

WHAT BENEFITS DO I ENJOY AS A HOTELA OWNER?

Accepted Answer

As a HOTELA Owner, you enjoy ongoing access to your second home, much like any traditional second home ownership. However, you also get to experience the luxuries of 7-star amenities and services, something that isn't typically available with fractional residences. Plus, you have usage rights to these amenities for as long as you own your HOTELA Ownership.

Question 11

WHO HANDLES THE MANAGEMENT AND RESALE PROCESS AT HOTELA?

Accepted Answer

HOTELA handles all management aspects and expenses, and facilitates the resale process on the open market once all home shares have been sold. We prioritize all resales over new sales on our platform, ensuring a smoother resale process for our owners, setting us apart from traditional timeshares which are known for their difficulty in resale due to supply and demand imbalances.

Question 12

WHAT MAKES THE RESIDENCES AT HOTELA UNIQUE COMPARED TO TIMESHARES?

Accepted Answer

HOTELA develops ultra-luxury residences in prime locations, each exuding its own unique charm. Our professional interior designers ensure that your home is tastefully furnished, equipped with modern amenities, and personalized for your comfort and relaxation. Unlike timeshares, HOTELA residences are luxurious and distinct, making them stand out from the rest.

Question 13

HOW DOES OWNERSHIP AT HOTELA DIFFER FROM OTHER MODELS?

Accepted Answer

At HOTELA, we limit the number of days sold for each residence to a maximum of 320 days per year, ensuring exclusivity and a sense of true ownership and to provide booking flexibility for all owners regardless of how many shares you own. We maintain a vetting process and a Code of Conduct, ensuring that all owners treat the residences as their own.

Question 14

WHAT IS THE ADVANTAGE OF OWNER VS NON-OWNER BOOKINGS AT HOTELA?

Accepted Answer

Owners at HOTELA have the privilege to book their stays from 2 days to 2 years in advance depending on ownership type, while non-owner bookings are only permitted three months in advance. This prioritization gives owners an advantage and ensures their home is always available for their desired dates.

Question 15

CAN I EARN INCOME FROM MY HOTELA RESIDENCE IF I'M NOT USING IT?

Accepted Answer

Yes, HOTELA allows owners to earn income from their residence when they're not using it. This is a unique advantage over most timeshares and fractional ownership models, which typically do not offer such an option.

Question 16

DOES HOTELA OFFER TRUE ASSET OWNERSHIP?

Accepted Answer

Absolutely, HOTELA offers genuine asset ownership. Your share represents a tangible asset, and you can benefit from its value appreciation over time. This is a stark contrast to timeshares, which typically only grant usage rights and often depreciate in value.

Question 17

HOW FLEXIBLE IS USAGE AT HOTELA?

Accepted Answer

HOTELA provides flexible year-round access to your second home. You have the freedom to plan your stays based on your personal schedule and preferences, with no restrictions on the timing or duration of your visits.

Question 18

HOW DOES THE HOTELA SCHEDULING SYSTEM WORK?

Accepted Answer

HOTELA offers a user-friendly app that allows owners to easily book their stays. We ensure fair access based on ownership share, unlike timeshares, which can restrict availability and options, making desirable dates hard to secure.

Question 19

HOW DOES THE RESALE PROCESS WORK AT HOTELA?

Accepted Answer

HOTELA strives to make the resale process as seamless as possible. Owners can set their desired price, and we handle the marketing and listing of the home, similar to traditional real estate transactions. Our properties are located in high-demand areas, creating strong buyer interest in HOTELA Ownership Shares.

Question 20

IS CO-OWNING REAL ESTATE A NEW CONCEPT?

Accepted Answer

The co-ownership concept isn't new but HOTELA is reinventing it. HOTELA ownership goes beyond traditonal co-ownership. Besides owning HOTELA ownership shares, which is a tangible asset that can be traded or mortgaged, you also enjoy ongoing access to your second residence. HOTELA Ownership shares fluctuate with real estate values and include world-class amenities, both on-site and off-site, that enrich your stay and continue to add value to your HOTELA ownership shares over time.

Question 21

HOW IS HOTELA OWNERSHIP DISTINCT FROM TENANCY IN COMMON?

Accepted Answer

HOTELA Ownership shares not only grant access to your luxurious second home and its on-site amenities, but also to off-site amenities worldwide, ensuring lifetime luxury. This unique structure offers privacy, flexibility, and added protection to HOTELA Owners. Conversely, tenancy in common solely provides deeded interest in one property, limiting the scope of ownership benefits.  Tenancy in common (https://www.hotela.co.jp/tenancy-common)  (https://www.hotela.co.jp/tenancy-common)

Question 22

WHAT IS TENANCY IN COMMON?

Accepted Answer

Tenancy in common refers to a form of fractional ownership in which multiple individuals share a property title. The number of owners can range from as few as two to as many as desired, without any set limit on the total number of individuals holding the title. Tenancy-in-common   (https://www.hotela.co.jp/tenancy-common)

Question 23

HOTELA MAINTENANCE COSTS EXPLAINED.

Accepted Answer

At HOTELA, its more than just maintenance. HOTELA applies a professionally planned maintenance and upgrade system that not only upkeeps your residence but continue to add value over time. The maintenance costs per residence are paid for pro-rata per HOTELA Ownership share you own. Prices can be found in the residences page and vary by residence. 
HOTELA Maintenance Costs Explained  (https://www.hotela.co.jp/hotela-maintenance-costs-explained)  (https://www.hotela.co.jp/hotela-maintenance-costs-explained)

Question 24

WHAT ELSE DOES HOTELA MANAGE FOR OWNER AFTER PURCHASE?

Accepted Answer

HOTELA takes care of all facets of home-ownership and services,(https://www.hotela.co.jp/home-ownership-and-services) encompassing direct property management including staff hiring and management, business licenses, liquor permits and licenses, hotel licenses and tax management, corporate upkeep, loan management as well as resolution of any conflicts that may arise between owners.

Question 25

IS IT POSSIBLE FOR OWNERS TO RENT OUT THEIR TIME ON AIRBNB OR OTHER SIMILAR WEBSITES?

Accepted Answer

Renting out or selling time on vacation rental websites or other public rental listing platforms is strictly prohibited for owners. HOTELA through its booking management partners manages all bookings for your residence.

Furthermore, all visitors must be registered to gain entry to any HOTELA property.

Question 26

WHO IS RESPONSIBLE FOR INTERIOR DESIGN FOR THE HOME?

Accepted Answer

HOTELA works with world class interior designers, fashion brands and other collaboration to decorate, furnish a lifestyle living space, embedded in iconic and modern fashion. HOTELA goes well beyond the four walls in a room. We touch every facet of your journey from auditory, sensory, visuals and more. Our meticulous attention to detail is precisely why HOTELA living is a combination of cool, modern, inviting and relaxing all at once.  
Simply arrive, unwind, and have fun.

Question 27

WHAT HAPPENS IF ONE OF THE OTHER HOTELA OWNERS FAILS TO MAKE A PAYMENT OR FALLS BEHIND ON THEIR BILLS?

Accepted Answer

Rest assured that you are covered. HOTELA, as the manager of your home and the legal framework, HOTELA accepts financial responsibility and liability in the event that an owner defaults on payments. This is one of the advantages of our HOTELA Ownership program.

Question 28

WHAT HAPPENS IF ONE OF THE OTHER OWNERS’ CAUSES DAMAGE TO THE HOME?

Accepted Answer

At HOTELA, we have found that owners take genuine pride in their ownership and usually leave their homes in superb condition. To guarantee a quality experience for every owner, we conduct inspections after each visit. Any damages that exceed regular wear and tear will be charged to the owner who was using the home at the time and damaged are immediately resolved

Question 29

WHAT HAPPENS IF I DECIDE TO SELL MY OWNERSHIP STAKE IN THE HOME?

Accepted Answer

You decide when when you want to sell. You also have control over the sale price. HOTELA has a network of interested buyers, and the home will be listed on HOTELA main website and other relevant websites and promoted through our marketing channels. 
As an added benefits to owners, HOTELA prioritizes its efforts on resales over new sales.

Question 30

DOES THE VALUE OF MY SHARE INCREASE IF THE HOME APPRECIATES IN VALUE?

Accepted Answer

Yes, as a HOTELA owner, any equity gains realized by the home's appreciation in value belong to you.

Question 31

MAY I STORE MY PERSONAL BELONGINGS AT MY HOME?

Accepted Answer

Yes, for Platinum and Diamond owners, a designated closet space is available for your personal items at your home that are stored after you check out. Laundry and dry cleaning are also done while you are away so when you return, all of your belongings are waiting for you clean and in place just as you want them.

Question 32

CAN I BRING MY PETS TO THE HOME?

Accepted Answer

No, Owners are not allowed to bring pets to their home. However, we love pets. HOTELA is actively working on a plan for future pet hotels for our owner’s pets. Stay tuned.

Question 33

WHAT POLICIES DOES HOTELA REQUIRE OWNERS TO FOLLOW?

Accepted Answer

All HOTELA owners are required to comply with our Owner Code of Conduct,(https://www.hotela.co.jp/owner-code-of-conduct) which includes guidelines such as refraining from renting out their homes or hosting disruptive events that could impact the community.

Question 34

HOW ARE MAINTENANCE FEES PRORATED FOR NEW HOTELA OWNERS?

Accepted Answer

Similar to the allocation of usage days, the maintenance fees you owe in your first year are based on the quarter in which you purchase your share. If you buy between Jan 1 - March 31, you pay 100% of the maintenance fees, between Apr 1 - June 30, you pay 75%, between July 1 - Sept 30, you pay 50%, and between Oct 1 - Dec 31, you pay 25%.

Question 35

WHAT IF I PURCHASE A SHARE AFTER DEC 1?

Accepted Answer

If you purchase your share after Dec 1, you have two options. You can choose to start the same quarter and receive all unused days while paying 25% of the maintenance fees, or you can choose to begin your ownership on Jan 1 of the next year, at which point you would receive access to all your stays and pay 100% of the maintenance fees for the year.

Question 36

WHAT HAPPENS TO MY USAGE DAYS AND MAINTENANCE FEES AFTER THE FIRST YEAR?

Accepted Answer

Starting from the second year of your ownership and every year thereafter, all HOTELA Owners receive the full days of usage you are entitled to based on the shares owned and pay 100% of the maintenance fees, regardless of the quarter in which they initially purchased their share.

Question 37

WHAT IF I CAN'T USE ALL MY ALLOCATED DAYS IN THE FIRST YEAR?

Accepted Answer

Our policy is based on a 'use it or earn from it' principle. If you are unable to use all of your allocated days in a year, the unused days will be made available for booking by general guests. The income generated from these bookings will be credited to your account at the end of the calendar year.

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